Most businesses, particularly those in the manufacturing sector, require some sort of cargo import and export services at some point. This can take the form of importing raw materials or exporting finished goods.
The wrong decision can lead to poor logistics management, which can stymie your global expansion’s success. When it comes to international shipping, however, choosing the right international freight forwarder can make all the difference.
Let’s go over the seven most important considerations when selecting a freight forwarder:
1. Experience of the Forwarder
Working in the international shipping industry is fraught with difficulties at first. Challenges such as port shutdowns, dockworker strikes, warehouse unavailability, customs clearance issues, and so on are all part of the freight forwarder’s job, which frequently necessitates rerouting cargo. An experienced player can anticipate these issues and avoid them entirely before they arise, ensuring trouble-free shipping of your consignment.
2. Past Track Record
Some freight forwarders specialise in providing specific types of international cargo services, while others can transport a wide range of goods. Inquire early on whether your prospective freight forwarder specialises in specific commodities and shipping methods. If you have highly specialised shipping requirements, working with a company that has a consistent track record shipping goods similar to yours can be reassuring. Certain products, such as flammable liquids, toxic items, drugs, alcohol, batteries, and perishable items, frequently necessitate the services of a specialised freight forwarder.
3. Proper Communication
Your freight forwarding company should keep you up to date on shipping arrival times so you can plan ahead of time. Although international air cargo shipping
will never be as predictable as domestic overnight delivery, a good freight forwarding company selects trustworthy partners to ensure logistics run smoothly.
Remember that freight forwarding companies are not liable for unforeseen delays in sea freight forwarding services. Disruptions are never welcome, but the best freight forwarding companies will notify you as soon as possible and work with you to resolve the situation to the best of their abilities.
4. Suitable Volume Capacity
While shipment arrival time is frequently determined by clear communication, volume capacity is a known quantity when selecting a freight forwarder. Consider the company’s monthly shipment volume when deciding if they’re a good fit for your company. If they are currently handling large shipments to your desired shipping location, you can be confident that they will be able to safely accommodate your goods with their current day-to-day operations.
5. Customer Service
Customer service is essential in any industry. An international logistics company with excellent customer service
will provide you with the assistance you require to expand internationally. This is especially important if this is your first foray into the international market. Excellent customer service ensures that you have direct access to the agent in charge of your cargo at all times.
You can expect your clients to compliment you when you do a good job. This is also true for freight forwarders. As a result, look for feedback – positive or negative – via online forums or offline resources while choosing an air freight cargo international forwarder
7. Short-term and Long-term Costs
To put it simply, the lowest bidder may not be the most cost-effective option over time. Consider the penalties for fines when regulations are inadvertently broken or the costs associated with cargo being held up in a port. Because competition among freight forwarding companies is fierce right now, your chances of receiving high-quality service at a reasonable price are excellent. However, going with the cheapest quote right away may end up costing you more in the long run if your provider cuts corners.